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Estimated Delivery Time
Standard Shipping: 5–15 business days.
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.
You can cancel your order for free only before it ships.
Once shipped, cancellations are no longer possible.
To request a return or refund, you must provide proof of purchase.
You may request a refund if:
You received the wrong product
Your order never arrived
Your product arrived damaged or defective
If you receive the wrong or damaged item:
Email support@mododesk.com within 7 days
Include photos of the product, packaging, and shipping label
We will cover all return shipping and send a replacement or refund.
If your order is lost:
We will investigate with the carrier
If confirmed lost, you receive a full refund
Non-refundable items include:
Custom/personalized products
Perishables
Sanitary/used personal items
Gift cards and downloadable software
Refunds are processed after inspection and approval, and typically take:
2–5 business days to process after approval
5–14 business days to return to your payment method
Exchanges are available for damaged, defective, or incorrect items only, and we cover the shipping.
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